FAQ

Frequently Asked Questions

We understand that choosing the right support service for your loved one is an important decision. This FAQ page is designed to answer common questions about UAW, our programs, registration, funding, accessibility, safety, and support options. If you do not see your question listed, please contact our team. We would be happy to help.

About UAW

Programs and Services

Registration

Funding and Fees

Support and Individual Needs

Safety

Location and Accessibility

Communication

Employment and Volunteering

Evening Respite Program

Still Have Questions?

We are here to help. If you could not find the answer you were looking for, we would be happy to speak with you. Contact our team by phone, email, or through our online contact form, and we will get back to you as soon as possible.

Frequently Asked Questions

About UAW

What is Under Angels Wings (UAW)?

Who does UAW support?

What makes UAW different?

Programs and Services

What services does UAW offer?

Will more programs be offered in the future?

How do I know which program is right for my loved one?

How do I know if UAW is the right fit for my loved one?

Registration

How do I register?

Is there a waitlist?

Can I tour the program before registering?

Funding and Fees

Do you accept Passport funding?

Do you accept other funding sources?

How are your fees determined?

Are there additional fees for one to one support?

Support and Individual Needs

Can UAW support individuals with complex needs?

Do you provide one to one support?

Will my loved one have the same staff each week?

Can UAW support individuals with behavioural challenges?

What if my loved one requires medication during the program?

Safety

Are staff trained to support individuals with special needs?

Are staff screened before working with participants?

What happens if there is an emergency?

Location and Accessibility

Where are UAW programs located?

Is your facility wheelchair accessible?

Communication

How will I receive updates about my loved one?

Can I contact UAW during program hours?

How can I contact UAW?

Employment and Volunteering

Are you hiring?

Can I volunteer with UAW?

Evening Respite Program

When does the Evening Respite Program begin?

What are the program hours?

Is early drop off available?

What types of activities are included?

Will participants follow a schedule?

Still Have Questions?